We Guarantee Your SatisfactionThe RC4 Wireless warranty is the best in the business. If it's broken and you didn't misuse or abuse it, we'll fix it for free for one year.
Seven Day Easy-Return Policy
You may return any Soundsculpture Products, excluding custom engineered and/or custom manufactured items, you have received within the last seven days for a refund. We regret that we cannot refund the shipping charges, or pay for shipping the item back to us. If you made your original payment with a credit card, we will credit your account. All other refunds will be made by company check. We will not hassle you with mountains of paperwork, but we do require that items be returned in the original packaging, unused.
Thirty Day Replacement or Fast-Turn Service Guarantee
If Soundsculpture technology you have received during the last thirty days fails to perform to published specifications while being used for it’s intended application, we will ship a replacement unit to you and arrange for pickup of your original unit. We will pay all shipping charges using your choice of next-day carrier (typically Federal Express or UPS). You will usually have a functioning unit within two business days (including Saturday where delivery services are available) at no charge to you. If a replacement unit is not in stock, we will service your unit in our shop with forty-eight hour turnaround. Once again, we pay all shipping charges using the next-day carrier of your choice. In this case, you will have a functioning unit within three business days (including Saturday where delivery services are available) at no charge to you.
One Year Parts and Labor General Guarantee
If Soundsculpture technology you have received during the last twelve months fails to perform to published specification while being used for it’s intended application, we will service it in our own shop with no charge to you for parts or labor. You pay the shipping to return the unit to us. We pay the shipping to send it back to you fully repaired. Service work is guaranteed for thirty days, during which our fast-turn policy (with free shipping) applies.
Out of Warranty Service Policy
If your Soundsculpture technology requires servicing after the first year, our regular shop rate will apply and parts will be billed at nominal rates. You pay the shipping charges both ways. Service work is guaranteed for thirty days, during which our fast-turn policy (with free shipping) applies.
Disclaimers We Must Make
All repair periods are subject to parts availability. For critical projects, we recommend purchasing spare equipment.You cannot use our equipment in a show, then try to return it for a refund; our warranty is not a free rental program.The above warranty policies will not apply if equipment has been abused, misused, or mishandled. We will not be responsible for physical damage, failures caused by incorrect wiring, electrical overloading and/or over-voltage, overheating caused by insufficient ventilation, or damage caused by insuffient packaging during return shipping. We will not be responsible for consequential damages to other equipment, or for lost revenues. We do not guarantee our equipment to be suitable for applications other than those discussed in our application notes and brochures.Published power output ratings of some items are accurate only at specific voltages, duty-cycles, and operating temperatures. Some items may require additional cooling and/or protection circuitry to operate reliably with certain loads. Call Soundsculpture for advice if you are unsure about any operating characteristics.
If your account payments are not up to date, we reserve the right to withhold service until payment is received.We want you to be a happy and satisfied customer. Please help us serve you better by letting us know exactly what you need.Thank You!
Toll-Free:
1-866-258-4577
Emergency
Cellular:
416-720-5802
Email Us
